I’ve been posting about this on Twitter, but I’m just mad and frustrated at this point. I bought a bathroom set from a seller on eBay and got scammed. What actually arrived was so terrible I couldn’t even use them. I contacted the seller and they offered a 30% discount without returning the items. If I wanted a full refund, I’d have to send them back. Why should I have to pay to ship them back when they weren’t as described? The seller also suggested I donate or sell them. Nobody is going to want this garbage. They’re getting a ton of negatives with complaints about how awful the items are and that they were scammed. I tried opening a case with eBay and PayPal and I guess I need to wait for the seller to resolve it which I don’t think they have. I’m going to try to fight this and get my money back but I don’t know if I will. I don’t know why they allow people to sell total crap and not take responsibility for it. It’s not so much the cost, it’s the fact that they falsely represented the items and don’t seem to care. If eBay and PayPal won’t help, I guess it’s a lesson learned and I’ll be more careful with what I purchase. It’s still really frustrating though.
Update: Today I received the phone back with a note. That further proved he didn’t know how eBay worked, because any other buyer would have filed a not as described claim, and then eBay would make me pay return shipping. That’s why I just refunded him, because it would have cost more to pay return shipping as well as the refund. I’m not sure why he paid to ship it back, the speaker doesn’t in fact work as it should (which I didn’t know that it didn’t) so I can’t use or resell it. Strangest buyer I’ve ever dealt with.
Someone bought a phone from me last week, I shipped it out, he received it, then 2 days later he sent an e-mail claiming that the internal speaker didn’t work. I had no way to verify that this was true, but he sent another e-mail threatening to take it up with eBay. What I find odd about this whole thing is that he was sending e-mails to my personal e-mail, when he should have been sending messages through eBay. I don’t know if he was just someone who didn’t understand how eBay works, or what. I ended up just refunding his money because it would have cost more for me to pay the return shipping in addition to the refund. So now he has the money paid back, as well as the item. So honestly, I was the one who got screwed here. The e-mails made me feel uneasy, so I blocked him because I want no further communication in this way. If he has something he wants to say, he should do it via eBay. Something just didn’t feel right about the whole thing. I noticed that he really had no account activity for a year. It really seems like he wanted to contact me without eBay being able to see. No buyer has ever contacted me outside of eBay. he also didn’t seem to understand that I was in a different time zone, and was just overall really impatient. If I had a problem with something I bought on eBay, I wouldn’t continue to e-mail and would give the seller a decent amount of time to resolve it, because people have other things going on in life besides eBay.
I have ended all my other listings and am done. I will now just use the account to buy if I choose to.
On a previous post, I mentioned problems with a buyer leaving unfair negative feedback. A member of a Facebook eBay group told me to call eBay and they should remove the feedback. So I called eBay, they looked at the messages and my listing. The listing clearly stated that shipping was UPS only and they saw that he demanded me to ship via USPS because he had a PO box. He knew UPS couldn’t deliver to a PO box but bid anyway. eBay sided with me and removed the feedback he left. I’m glad I was able to get that removed, because that was ridiculous.
Last night an auction ended for an item I was selling. The buyer paid and started making demands. He demanded that I ship immediately and through a different carrier than what was listed. I chose UPS because they actually come and pick up packages on time, when USPS does not. The listing stated it would be shipped via UPS, and I couldn’t ship to his PO box. I told him this, that the listing stated ship time and what service, and that I knew that I could not ship to his PO box via UPS as stated in the listing. I cancelled the order and refunded him. He seemed really mad and left me negative feedback claiming there was no communication (there was). I offered free shipping, so I was the one who would have had to pay for it, not him. If he didn’t agree to the shipping, or knew it was being shipped via UPS that I wouldn’t be able to ship to a PO box, he should not have bid. There was an option on eBay to report him for telling me to ship other than what was on the listing, so I did. I doubt anything will come of it, but my 100% positive feedback took a dive because he didn’t read the listing.
I ended up giving the next highest bidder a second chance offer, and he bought it. I really hope this guy doesn’t cause any problems, but with eBay and unreasonable buyers, who knows.