Update: The card company responded on Twitter, and said they would have someone follow up with me. That never happened, so I made the switch to NetSpend even though I said I wouldn’t, they just offered so much more so I think the fee will be worth it. So long, CARD.com. Pretty sad they couldn’t even respond to me to fix a simple issue.
I also heard back from the Amazon seller, they issued me a refund for the one towel in question.
I’ve had a prepaid debit card for almost a year now. I have been trying for several months to update my email address to no avail. I called support and they told me it couldn’t be done over the phone, and that I would have to email them. I’ve sent several emails over the past few months and they won’t respond. I decided to try to take it to Twitter, and they haven’t responded to me there yet either. I might have to look into a card with someone else. I was looking, and the only one I found that would work for me was an American Express one. I don’t know if everyone takes that, I know my hair salon doesn’t. Years ago I had a card from NetSpend, but canceled it because there’s no way around the monthly fee. With the card I have now, they waived the monthly fee because of my direct deposit. I would also prefer a card with more security, because all they require is an email and password to sign in. When I lost my card one time, it took a full week to receive a new one. When someone stole my debit card number and made unauthorized charges one time, I canceled the card and it took a full week to receive a new card, and they charged me for it. I would prefer a Visa or MasterCard, with security and support who will actually respond.
Another thing I’m irritated about is that I bought a bath towel set from an Amazon seller, and after one use, one of the towels looked like it had been bleached in two areas. It took me awhile to figure out what caused it, and it’s apparently my face wash. It has never stained other towels, so I guess the towel set was not good quality. I emailed the seller and have yet to receive a response. I guess I need to find a different face wash too.